FREE SHIPPING OVER $250 - OFFICIAL AKUNA SITE FOR US AND MEXICO
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF PURCHASE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR (PURCHASER) RIGHTS AND OBLIGATIONS, RIGHTS AND OBLIGATIONS OF AKUNA HEALTH PRODUCTS INC. (SELLER) AS WELL AS ANY LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOUR PURCHASE.
The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site and placing an order with us, Akuna Health Products Inc. (from hereon only AKUNA), you are indicating your acceptance of the following terms and conditions (the “Terms and Conditions”). We reserve the right to make changes to this Site and these Terms and Conditions at any time.
Payment shall be made by cash (in-person pick-up), credit card, debit card or PayPal – an e-Transfer can also be arranged with our Customer Care Team (Toll-Free: 1-877-692-5862 Mon. to Fri. 8:30 AM to 4:30 PM EST/EDT). Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
We cannot guarantee product availability and products; nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, cancel your order.
Shipment of all products ordered via our online store is primarily done using Canada Post throughout Canada, however AKUNA reserves the right to change or use various carriers at any time. AKUNA is not responsible for any shipping problems and shall not be held liable for any “reasonable” delay beyond our advertised delivery time-frames.
AKUNA will send out the ordered merchandise as soon as the full payment is received. This will be done on the same or the next business day after your payment has been received in full. It will use the most effective method of shipment in the respective country. It is possible that you may receive the ordered merchandise in multiple deliveries. These deliveries may arrive on different days.
When you physically receive the merchandise that has been fully paid for, it automatically becomes your personal property. By physically receiving it you are also accepting full responsibility for it.
If your order is delivered and it is visibly damaged, you have the right not to accept it. The shipping company will return it to AKUNA and your order will be replaced at no cost to you. If you notice that the contents of the received shipment are damaged after having accepted it from the carrier, you have up to five (5) business days to report it to the AKUNA office. Keep in mind that the sooner you report damaged merchandise the sooner it will be replaced for you. Damaged merchandise can be replaced for you in two ways: AKUNA can send a new shipment out to you or credit your account in the value of the damaged merchandise.
If you only receive part of your order, we ask that you wait two (2) business days before contacting the respective AKUNA office. It may occur that the rest of your order will arrive later. Although AKUNA sends out your complete order at once, the shipping company/carrier may, for its own reasons, deliver it separately. If you do not receive your order within ten (10) business days of payment, please contact the respective AKUNA office. Please report any missing merchandise within fifteen (15) business days of placing your order; otherwise AKUNA will assume the order as received.
Payment of all items purchased via the online store is by credit card, debit card or PayPal. Credit cards accepted are VISA, MasterCard and American Express. All products listed in the online store are displayed in Canadian dollars (CAD). All purchases made from the online store will be charged Canadian dollars (CAD) and your payments provider is responsible for any currency conversion. Any applicable taxes are charged according to the shipping address (address of final recipient) in Canadian dollars (CAD) and will be added to the cart total at the time of purchase. Please note that AKUNA does not accept payments by cash, cheque or money order for online purchases.
No-Questions-Asked Money Back Guarantee
AKUNA has a 10-business day 100% money back guarantee policy. This means that you will receive a full refund on your purchase if you choose to cancel it within the first 10 business days after receipt of order.
If a customer chooses to return his/her purchase in the first 10 business days after receipt of order, they must present a copy of the sales receipt with the batch number to AKUNA and he/she will be reimbursed with new product.
Please note that AKUNA will not take back any merchandise that is not in good and resalable condition.
Applicable taxes are applied to products and merchandise according to the location of the receiver or the shipping address in Canada, and in accordance with the respective tax regulations within that province/territory. There are no taxes applied to purchase for international recipients or customers residing in the U.S.
Please contact our Customer Care team for further inquiries at 1-905-848-0428 (TOLL-FREE at 1-877-692-5862) or email us via the online web form at [email protected]. We may be reached Monday to Friday 8:30 AM to 4:30 PM EST/EDT.
Akuna Health Products Inc., Attn: Sales Department, 6581 Kitimat Rd. Unit 8, Mississauga, ON L5N 3T5, Canada.